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Subprocessors
Last updated: 30 October 2026
These companies run parts of the Service for us and process personal data on our instructions. Each receives only what its part of the Service needs. The terms on which they do so are set out in our Data Processing Agreement and Privacy Policy.
Which company writes the answers depends on the model you choose for each assistant in the panel: Anthropic and Google receive conversations only for assistants that use their models. OpenAI and Cohere take part in every conversation only to the extent their rows describe.
We tell customers by email at least 30 days before we add or replace a subprocessor, and they may object under section 6.2 of the Data Processing Agreement.
Systems you connect to the Service yourself — your own tools, and the endpoints to which contact requests are delivered — are your recipients, not our subprocessors.
| Company | What it does for us | What it receives | Where |
|---|---|---|---|
| Amazon Web Services (AWS) | Servers, database, cache, file storage and content delivery; sending email; speech synthesis (Amazon Polly) | All data of the Service | EU (Frankfurt, Germany) |
| OpenAI | Search index of your content (embeddings); answers, when an assistant uses an OpenAI model; translation, classification, conversation titles and summaries, setup suggestions | Your content; visitors' messages and the conversation context | USA |
| Anthropic | Answers, when an assistant uses a Claude model | Visitors' messages, the conversation context and excerpts of your content | USA |
| Answers, when an assistant uses a Gemini model; signing in with a Google account | Visitors' messages, the conversation context and excerpts of your content; for sign-in, the account holder's name and email | USA | |
| Cohere | Ranking the passages of your content by how well they answer a question | A visitor's question and excerpts of your content | USA, Canada |
| Deepgram | Speech recognition, when a visitor talks to the assistant | Visitors' voice, streamed for recognition and not stored | EU |
| Microsoft (Azure AI Speech) | Speech synthesis for most languages | The text of the assistant's spoken answers | EU (Sweden) |
| ElevenLabs | Speech synthesis with the voices it provides, when a widget uses one | The text of the assistant's spoken answers | USA |
| WayForPay | Taking payments for Plans and credits | The account holder's name and email; card details, entered on WayForPay's own page; payment amounts | Ukraine |
Who provides Shukai
- Provider
- Individual entrepreneur Dmytro Oleksandrovych Zamura
- Taxpayer registration number (RNOKPP)
- 2931604537
- Unified State Register record
- No. 2480000000205029 of 30 January 2018
- Address
- apt. 35, 70B Hvardiitsiv-Shyronintsiv St., Kharkiv, 61183, Ukraine
- info@shukai.ai